Shipping Policy
Shipping Overview
At Fablecasa, we’re committed to delivering your products in excellent condition and as quickly as possible.
- Shipping Charges: As a special introductory offer, we offer free standard shipping on all orders placed via artezo.in
- Delivery Timelines: Orders are typically delivered within 7–8 business days from the date of dispatch.
- Shipping Partners: We ship through reliable courier services such as Delhivery, DTDC, ATS, and other trusted partners.
Order Cancellations & Failed Deliveries
- If your order is cancelled before dispatch, lost in transit, or undelivered due to courier-related issues, we will issue a full refund, including any shipping fees (if applicable).
- For returned orders, return shipping charges will be deducted from the refund, as detailed in our Return Policy.
Fair Usage Policy
While we strive to offer a flexible return experience, repeated misuse impacts operations and service quality.
Accounts that demonstrate excessive returns or refusal of shipments may be subject to:
- A Rs. 149 delivery charge on all future orders.
- Cash on Delivery (COD) being disabled for the account.
We enforce this to ensure a fair shopping experience for all our valued customers.
Order Tracking
To check the status of your order:
- Log in to your Artezo account.
- Go to the “My Orders” section.
- Click “Select” on the relevant order.
- Then you see the latest delivery updates.
Partial Deliveries, Tampered Packages, or Missing Items
If you receive:
- An incomplete order
- A tampered package
- A void/empty shipment
Please report it within 48 hours of delivery. Delayed claims may not be accepted.
What to Do:
- Do not use the item in question.
- Contact our support team immediately.
- Provide:
- A brief description of the issue.
- Clear photos of the external packaging (all sides) and any damaged or missing contents.
Important Notes:
- Claims raised after 48 hours of delivery may be rejected.
- Keep the original packaging intact for 3–4 days after delivery (we may request it for inspection).
- Refunds for such cases will be processed only after a thorough investigation.
- Claims will not be processed if:
- Packaging images are not shared.
- The product was used.
- Packaging was discarded prematurely.
Need Help?
If you have questions or need assistance regarding shipping, delivery, or claims:
📧 Email: info@artezo.in
📱 WhatsApp: +91 99 22 23 62 99
We’re here to help you every step of the way!